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Terms of Service

Effective October 2, 2026. Last updated October 2, 2026.

These terms are an agreement between Nagi Consulting Group Inc., a company based in Calgary, Alberta, which operates Othermile ("Othermile", "we", "us"), and the business that creates an account or uses the Othermile app, API or MCP server ("you", the "Customer"). Visitors who only use our public website and free tools are covered by the Website Terms.

By creating an account, continuing with Google, or using the service, you agree to these terms, our Acceptable Use Policy and, where it applies, our Data Processing Addendum, and you confirm you have read our Privacy Policy. If you do not agree, do not use the service.

1. Who may use Othermile

Othermile is for businesses. You confirm that you use it for business purposes and not as a consumer, that you are at least 18 and of the age of majority where you live, and that you have authority to accept these terms for the business you sign up for. You may not use Othermile if the laws of Canada, the United States or another country that applies to you forbid it, including sanctions laws.

2. What Othermile does, and does not do

Othermile estimates duties, taxes, tariffs, surtaxes and carrier fees, compares fulfillment routes, applies limits you set, holds orders for your approval, and keeps signed records of decisions. For manufacturers and importers it estimates tariff exposure, runs what if scenarios and sends alerts.

Othermile does not print, ship, carry, broker, declare or clear goods, and does not file customs entries. We are not a licensed customs broker in Canada or the United States, we do not transact customs business, and we never act as your agent before a customs or tax authority.

3. Estimates, not advice

Every figure Othermile shows is an estimate. Estimates are built from public government data (such as tariff schedules, surtax orders and exchange rates) that we read automatically, and from the information you and your connected services provide. Government data can be late, incomplete, unclear or wrong. Rules can change without notice, sometimes with effect in the past. The final amount is decided by customs authorities, carriers and the exact facts of each shipment.

Nothing in Othermile is customs, trade, tax, legal or accounting advice, a binding ruling, or a promise of any amount. The CUSMA self check is a first look, not a certification of origin. You alone are responsible for the classification, valuation, origin, description and admissibility of your goods, for every declaration and certification made by you or for you, and for all duties, taxes, penalties and charges. Before relying on an estimate for an important decision, confirm it with a licensed customs broker or the relevant authority.

4. Automated decisions on your orders

Othermile releases, switches, holds or blocks orders according to the limits and rules you set and the data available at that moment. You choose those settings and remain responsible for what you sell, ship and charge. We are not responsible for delays while an order waits for approval, for orders you release or approve, or for the results of rules you configure. You can always release a held order directly in your connected service.

5. Your account

Keep sign in links, passkeys, API keys and connection tokens secret, and tell us promptly at info@othermile.com if you think your account has been misused. You are responsible for everything done through your account and keys, including by people you invite and by software or AI agents you connect. Give us accurate information and keep it current.

6. Your data

You own the data you put into Othermile ("Customer Data"). You give us a worldwide, royalty free licence to host, copy, process and display Customer Data only as needed to provide, secure and support the service, to meet our legal obligations, and as described in the Privacy Policy. You confirm that you have the rights, notices and consents needed for us to process Customer Data, including your customers' personal information, and that you will not send information the service does not need (such as customer names, street addresses or payment details).

We may combine and analyze information in a form that does not identify you, your customers or any person (for example, the average charge on a route) to improve Othermile and to publish statistics. We never sell Customer Data.

You can export your records at any time while your account is open and for 30 days after it closes. After that we may delete them, as set out in the Privacy Policy.

7. Connected services and data sources

When you connect a printer, store, carrier or other service, Othermile acts through that service on your instructions, and that service's own terms apply between you and it. We do not control, and are not responsible for, connected services, government websites or other outside data, including their availability, accuracy or changes.

8. Broker introductions

If you ask, we pass your request to an independent licensed customs broker. Any service from the broker is agreed and paid between you and the broker, and the broker alone is responsible for it. We may receive a referral fee, and we say so on the broker directory when we do.

9. Fees and payment

Paid plans are billed in advance each month at the prices published when you subscribe, plus applicable taxes, through our payment provider. Fees are not refundable except where the law requires. We may change prices with at least 30 days' notice by email; a new price applies from your next billing period. If a payment fails, we may suspend paid features after giving notice. The free plan stops checking orders when it reaches its monthly limit.

10. Our service and intellectual property

We own Othermile, including its software, rulebooks, content, designs and brand. While your account is in good standing, we give you a limited right, which you cannot transfer and we can withdraw under these terms, to use the service for your business. You may not copy, resell (except as an agency under its plan), take apart or reverse engineer the service, or use it to build a competing product, except where the law allows. Our public data, such as border news, may also be used under the Website Terms. If you send us ideas or feedback, we may use them freely.

11. Availability and changes

We work to keep Othermile available and secure, but we do not promise it will be uninterrupted or free of errors. We may change, add or remove features, and we will give reasonable notice before removing a feature you pay for. Free and early features are provided as they are and may change or end at any time.

12. No warranties

To the fullest extent the law allows, Othermile and its estimates, data, content and integrations are provided "as is" and "as available", without warranties or conditions of any kind, whether express, implied or legal, including any warranty of merchantable quality, fitness for a particular purpose, accuracy, completeness, timeliness, or that it infringes no one's rights.

13. Limits on our liability

To the fullest extent the law allows:

  • We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, sales, goodwill, data or business opportunities.
  • We are not liable for duties, taxes, tariffs, surtaxes, penalties, interest, storage, seizure, forfeiture, returns, or carrier or broker charges, or any other amount set by a government, carrier or other third party, including when it differs from an estimate.
  • We are not liable for losses caused by your settings, your data, your connected services or your decisions about orders.
  • Our total liability for all claims relating to Othermile is limited to the greater of the fees you paid us in the 12 months before the event that gave rise to the claim, and 100 Canadian dollars.

These limits apply to every kind of claim, whether in contract, tort (including negligence) or otherwise, even if we were told the loss was possible and even if a remedy fails of its essential purpose. They do not limit liability that the law does not allow to be limited.

14. Your responsibility to us

You will defend and indemnify Nagi Consulting Group Inc. and its directors, officers, employees and contractors against claims, losses, penalties and costs (including reasonable legal fees) that arise from your goods and shipments, your declarations and certifications, Customer Data, your use of the service in breach of these terms or the law, or claims by your customers or anyone you work with.

15. Suspension and ending the agreement

You may cancel at any time; cancellation takes effect at the end of the current billing period. We may suspend or close your account, with notice where practical, if you breach these terms or the Acceptable Use Policy, do not pay, create a security or legal risk, or if the law requires it. We may stop offering Othermile to everyone with 60 days' notice. Sections 3, 6, 12, 13, 14, 17 and 18, and anything else that by its nature should continue, survive the end of this agreement.

16. Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control, including new or changed government rules or tariffs, border closures, actions of authorities, outages of hosting, internet, carriers, printers or payment providers, cyberattacks, labour disputes, natural disasters, epidemics and war.

17. Claims

You must bring any claim relating to Othermile within one year after it arises, unless the law requires a longer period. Before starting a legal proceeding, write to us at info@othermile.com and give us 30 days to try to resolve it.

18. General

  • Law and courts. The laws of Alberta and the federal laws of Canada that apply there govern these terms, without regard to conflict of laws rules. The courts in Calgary, Alberta have exclusive jurisdiction, and both parties accept it. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
  • Changes to these terms. We may update these terms. For material changes we give at least 30 days' notice by email or in the app; using Othermile after a change takes effect means you accept it.
  • Notices. We send notices to the email of your account owner. You send notices to info@othermile.com.
  • Transfer. You may not transfer this agreement without our written consent. We may transfer it as part of a merger, acquisition, reorganization or sale of assets.
  • Whole agreement. These terms and the documents they mention are the whole agreement about Othermile and replace earlier discussions. Terms in your purchase orders or other documents do not apply.
  • Severability and waiver. If part of these terms cannot be enforced, it is limited as little as possible and the rest stays in force. Not enforcing a right is not a waiver of it.
  • Relationship. We are independent contractors. Nothing in these terms creates a partnership, agency, franchise or employment relationship.
  • Agencies. An agency that manages client stores is responsible for having authority to act for each client and for its clients following these terms.
  • Language. The parties have required that these terms and all related documents be drawn up in English. Les parties ont exigé que ces conditions et tous les documents connexes soient rédigés en anglais.

Contact

Nagi Consulting Group Inc., Calgary, Alberta, Canada. info@othermile.com